Articles on Innovation

Our thoughts on innovation, creativity and the Voice of the Customer.

Emeritus Facilitator Christine Haskins

Christine Haskins is an Emeritus Facilitator and Former Vice President of Customer Experience at Ideas To Go. She worked with customer-centered innovation for Fortune 500 companies across all market categories and industries.

Cognitive Biases In the Wild: Confabulation on Jimmy Kimmel's Lie Witness News
Cognitive Biases In the Wild: Confabulation on Jimmy Kimmel's Lie Witness News
I came across a clip from Jimmy Kimmel’s Lie Witness News in which participants were asked to taste test a new $7 Starbucks coffee. Two cups are set out side-by-side, and the moderator asks which cup ...
How Focus Groups are Victims of Confabulation
How Focus Groups are Victims of Confabulation
We’ve all been in that focus group—the respondents like (or more likely, dislike) an idea. Here's how it goes: Moderator:  So why do you like this idea? Consumer:  I don’t know, I just like it? ...
How to Succeed in BASES
How to Succeed in BASES
Test For Success in Nielsen BASES During my 20 years working in marketing, I have worked on literally thousands of concepts. I’ve seen the good, the bad, and the ugly. And when it comes to working on ...
The Pros and Cons of Consumer Panels
The Pros and Cons of Consumer Panels
Consumer Panels seem to be hot these days. In fact, there are consumer panels of all types and sizes—and for every purpose on earth. Here are some pros and cons of consumer panels, along with a few ...
What Matters To Millennials - 6 Insights You Can't Ignore
What Matters To Millennials - 6 Insights You Can't Ignore
Understanding Millennial Insights Chances are if you’re reading this, you are not a Millennial. But truly understanding this up-and-coming generation (born from the early 1980s to the early 2000s) is ...
Remining Ideas: Don't Throw The Baby Out With The Bathwater
Remining Ideas: Don't Throw The Baby Out With The Bathwater
So many times when we are looking for new ideas, we figure we need to go through a whole new ideation process.  Stop.  You don’t need to.  If you do ideation sessions year after year, you probably ...