Case Study

McNeil Consumer Healthcare Nasal Spray

This project all began with a client's vision. Dr. Steve Wiet is a Consumer Psychologist and recently-retired Director of Consumer Sciences at McNeil Consumer Healthcare. Prior to retirement, he was responsible for leading R&D activities that enhance consumer understanding, translating consumer insights into new healthcare products, and optimizing the aesthetic features of these products. He also chaired McNeil's R&D Innovation Leadership Team, and was responsible for sustaining an innovative R&D culture and driving the generation and commercialization of new healthcare solutions.

spray bottles.jpgDr. Wiet has participated in a more than a dozen Ideas To Go projects—15, to be precise. His deep understanding of the creative process provided the spark. And because McNeil Consumer Healthcare knows they offer an experience, not just a product, Dr. Wiet envisioned an iterative project with ideas and feedback from creative and articulate consumers throughout the concept development process.

To make this vision a reality, he came to Ideas To Go to collaborate on a design that wove consumer input throughout the session. So, we used a collaborative process both to design the workshop and to execute the objective. The process looked like this:

  • Creative Consumers® associates, allergy sufferers who use nasal sprays, prepared a homework assignment to get the project off to a strong start.
  • This assignment revealed 4 target opportunity areas for enhanced delivery and usage experiences.
  • Clients and Creative Consumers® associates worked together in small teams to design devices that met the needs and wishes of the end user.
  • As each idea was developed, it was sent to an online team of Creative Consumers® associates from across ITG offices. These consumers, also allergy sufferers who use nasal sprays, gave a Forness® response to their favorite ideas, detailing what they liked about the idea and suggestions for making it even better. These responses were returned to the development team to inform the device optimization.
  • 3 artists worked to sketch the devices as directed by the small teams.
  • Client team members then used this fconsumer eedback to optimize, select High Interest ideas, and write 9 concept outlines.

The clients walked away with Key Learning about experiencing and treating allergies, and 9 new enhanced treatment concepts fro R&D, each with key attributes, consumer benefit statements, notes on options, and rationale for development.



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